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This digital document is an article from Journal of Consumer Affairs, published by American Council on Consumer Interests on June 22, 1994. The length of the article is 3781 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: This paper assesses the impact of recall-specific variables on owner response rates to automotive safety recall campaigns under the National Traffic and Motor Vehicle Safety Act of 1966. Using a multiple regression framework, the paper finds that owner response rates have been significantly higher for owners of American vehicles as compared to European and Japanese vehicles, for owners of newer model vehicles as compared to older ones, and for owners of vehicles with severe safety-related defects as compared to vehicles with lesser problems. The paper concludes with the suggestion that, for vehicles with characteristically lower owner response rates, the issuance of multiple recall notices or the coupling of periodic safety inspections with recall compliance may be advisable. (Reprinted by permission of the publisher.)

Citation Details
Title: When recalls matter: factors affecting owner response to automotive recalls.
Author: George E. Hoffer
Publication:Journal of Consumer Affairs (Refereed)
Date: June 22, 1994
Publisher: American Council on Consumer Interests
Volume: v28 Issue: n1 Page: p96(11)

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